AI you can trust.
Patient data, clinical safety and AI behavior are held to the same standard: designed in from the start, documented, and open to inspection by the practices that rely on them.
Access control
- Role- and context-based permissions
- MFA, enterprise SSO and session controls
- Privileged-access management
- Break-glass access with justification and review
Data protection
- Encryption in transit and at rest
- Managed keys
- Tokenized payment processing
- Patient-data isolation for AI providers
Audit & monitoring
- Tamper-evident audit trails
- Access, edit and export logging
- Administrative action history
- Continuous vulnerability management
Resilience
- Tested backups and restoration
- Disaster recovery and downtime procedures
- Explicit uptime, RTO and RPO targets
- Service-status visibility
Privacy & consent
- Consent-aware sharing
- Sensitive-record restrictions
- Retention schedules and legal holds
- Patient access, export and correction
Vendor governance
- Business associate agreements
- Controlled support access
- Subprocessor review
- Penetration testing and incident response
The AI drafts. Clinicians decide.
Every AI capability has a defined intended use, an owner and a way to switch it off.
Clinician sign-off
Notes, orders and prescriptions never enter the record without clinician review.
Evidence on every claim
AI summaries and drafts link to the conversation or chart source behind them.
Drafts stay drafts
Suggestions, drafts and signed content are always visibly distinct.
Versioned and evaluated
Models, prompts and workflow rules are versioned, tested for errors, omissions and bias, and monitored after release.
Prompt-injection defenses
Imported documents are treated as data, never as instructions.
Emergency off switch
Each AI workflow can be paused or disabled instantly, per practice.
Safety designed into every workflow.
- Patient identification safeguards against wrong-chart entries
- Allergy, interaction and contraindication checks
- Severity-ranked alerts with override reasons
- Critical-result acknowledgment and escalation
- Safety-event and near-miss reporting
- Planning informed by the ONC SAFER Guides
Built for the rules that apply to you.
- HIPAA-first architecture and BAAs
- Information-access and information-blocking workflows
- Substance-use and sensitive-record requirements
- Regional configurations for GDPR and Canadian deployments
- Clinical AI intended-use assessment
- Requirement register for current and upcoming rules
Documents & resources
Report a security concern
We welcome responsible disclosure. Contact our security team at [security contact email] and we’ll acknowledge promptly.
For a BAA or security questionnaire, email hello@doctoroffice.ai.
Doctor-led. AI-assisted.
Walk through our security and AI governance with your team.