Solutions · Front Desk
Every call answered. Every patient ready.
An AI receptionist that answers every call 24/7, books visits and gets patients ready before they arrive. When a person is needed, it hands off to your staff with the full story. Works alongside your current EHR — no switching required.
The legacy burdenWith DoctorOffice.ai
- Missed calls and voicemail backlog Every call answered, 24/7
- Manual phone triage Triage-aware routing by patient intent
- Clipboards and insurance phone calls Digital intake, eligibility verified
- Recall lists worked by hand Automated reminders and recall
Voice & scheduling
The phone, handled.Voice-first AI front desk
- 24/7 call answering and tele-triage — the right questions, asked first
- Sends each caller to the right place — urgent needs reach a person right away
- Captures every new patient and referral, so no one slips through
- Booking, rescheduling and cancellations
- Writes a short summary of every call into the patient’s chart
- Hands off to your staff with the full story when a human is needed
- Optional live call-team backup through our partner
Scheduling & resources
- Patients book online, right from your website
- One calendar for every doctor, room and service
- Your booking rules, deposits and cancellation policy — applied automatically
- Fills last-minute openings from a waitlist
Reminders, recall & practice rules
- Appointment reminders by text, email, app or phone call
- Recall outreach — reminds patients when they’re due back
- Tell it your office rules once, in plain English — like “48-hour cancellation notice” — and it follows them
- One shared inbox, with AI-drafted replies your staff approve
Intake & check-in
Ready before they walk in.Registration & benefits verification
- Patients register on their phone and snap a photo of their ID
- Eligibility & benefits verification before every visit
- Tells patients what they’ll likely owe, up front
- Payment agreements signed electronically
Intake forms & consent
- Smart forms that only ask what matters for this visit
- Patients update their history, medications and allergies before arriving
- Clear, separate permission for video visits and visit recording
- Upload past records and referral letters
Check-in & patient flow
- Check in from a phone or lobby tablet
- Staff see who’s waiting and which room is ready
- Flags missing forms or insurance before the visit
- Proxy access — parents and caregivers manage a loved one’s account
Words we use
Healthcare has a lot of jargon. Here’s what ours means.- Tele-triage
- Asking a caller the right questions to judge how urgent their need is.
- Eligibility & benefits
- What the patient’s insurance covers, checked before the visit.
- Recall
- Reminding patients when they’re due for a check-up or follow-up.
- Proxy access
- Letting a parent or caregiver manage someone else’s account.
- EHR / PM system
- The software practices use for medical charts (EHR) and for scheduling and billing (practice management).
Works with
Open DentalDentrixEaglesoftYour existing phone numberYour current EHR & PM system1Say.ai secure communication
Doctor-led. AI-assisted.
See Front Desk in action with your own workflows.